1. What products does Brand NovaX sell?
Brand NovaX is a general online store offering a wide range of products across different categories, all in one place.
2. Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery (COD) on eligible orders across Pakistan.
3. How can I place an order?
Simply select your desired product, add it to your cart, proceed to checkout, enter your delivery details, and confirm your order.
4. How long does delivery take?
Orders are usually delivered within 3–7 working days across Pakistan. Delivery times may vary depending on your location and product availability.
5. How can I track my order?
Once your order has been dispatched, we will provide tracking information where available. You can also contact our support team for an order update.
6. Can I cancel my order?
Yes. You can request cancellation before your order is dispatched. Once the order has been shipped, cancellation may no longer be possible.
7. Can I return a product?
Yes. Eligible products can generally be returned within 7 days of delivery if they are damaged, defective, incorrect, or significantly different from the product description.
8. What condition must a returned product be in?
The product should be unused, unworn, unwashed, and in its original condition and packaging, where applicable.
9. What if I receive a damaged or wrong product?
Please contact us as soon as possible and provide your order number along with clear photos/videos of the product and packaging. Our team will review the issue and assist you with a suitable solution.
10. Will I get a refund or replacement?
Depending on the situation and product availability, we may offer a replacement, exchange, or refund for an approved return.
11. Who pays the return shipping cost?
If the return is due to our mistake, such as a wrong, damaged, or defective product, we will cover the applicable return shipping cost. For other eligible returns, the customer may be responsible for return shipping.
12. Are all products eligible for return?
No. Certain products, particularly personal-care, hygiene, beauty, intimate, used, or final-sale items, may not be eligible for return. Please check the product information before placing your order.
13. How can I contact Brand NovaX?
If you have any questions about your order, products, delivery, returns, or refunds, please contact our customer support team.
Email: brandnovax@gmail.com
WhatsApp/Phone: 03262386263
14. Is my personal information secure?
Yes. We take reasonable measures to protect your personal and order information and use it only for purposes related to providing our services and processing your orders.